Proof that the time and effort we are spending just now on setting up our new scheduling and database software will be worthwhile hit home today. We believe our new software will keep us ahead of the game in terms of customer service and allow us to track and keep up to date with all our jobs - I just wish other companies did the same.
On Friday afternoon we received a call from a heating manufacturer, who earlier on this year we started carrying out fault finding work on electric boilers they manufacture that are still under warranty. This customer asked us if we could attend a property in Fife (approx 25 miles away), having agreed that we would attend on Monday, they proceeded to give us all the contact details, which we then in turn contacted the property in Fife and arranged to call this afternoon.
Having attended and diagnosed the problem, which was very evident as it was a burnt wiring loom caused by loose connections, we called up the manufacturer to report the problem and order the spare parts, only then to be told why are you calling us about this, another company are dealing with that job, they attended earlier today and that they have reported burnt connections.
Well yes!!! that is the problem but why are another company dealing with this when you arranged it with us?
Incidentally it was the same person I reported the fault to today, which called us initially on Friday afternoon to ask us to attend the property.
So without even an apology, they made it clear the other company would deal with the remedial work - so without even an apology from me, I asked for a purchase order number and said to expect our invoice in the post.
Talk about the left hand not knowing what the right hand is doing.
Monday, 23 July 2007
Monday, 16 July 2007
The Football's Back
It's been two months without it but it finally returned on Saturday - Yes my beloved Stirling Albion were back in action.
That last match two months ago saw Stirling Albion defeat Airdrie United to gain promotion to Division One, the second tier of football in Scotland - what a day that was and a day that will live in the memory for many many years.
Last Saturday saw the first of a number of pre-season matches as Premier League Hibernian came to Forthbank. The higher league opposition proved too much to the experimental Stirling side as the Edinburgh side ran out 5-0 winners as Stirling prepare for their opening Division One league match at the beginning of August.
This season will see better teams and bigger crowds at Forthbank and it would be great to see many new faces down at Forthbank cheering on Stirling as they try and defy the odds and stay in Division One against full time teams.
There are plenty of Stirling Albion information on the internet with reports, photos, message boards and info all updated daily by the relevant websites.
So get down to Forthbank, buy a pie and bovril, grab your red and white scarf and prepare yourself for the rollercoaster ride which is supporting Stirling Albion.
For match photos visit www.stirlingalbionfc.co.uk
For match reports visit RedWeb
For club information visit www.stirlingalbion.com
For the fans message board click here
That last match two months ago saw Stirling Albion defeat Airdrie United to gain promotion to Division One, the second tier of football in Scotland - what a day that was and a day that will live in the memory for many many years.
Last Saturday saw the first of a number of pre-season matches as Premier League Hibernian came to Forthbank. The higher league opposition proved too much to the experimental Stirling side as the Edinburgh side ran out 5-0 winners as Stirling prepare for their opening Division One league match at the beginning of August.
This season will see better teams and bigger crowds at Forthbank and it would be great to see many new faces down at Forthbank cheering on Stirling as they try and defy the odds and stay in Division One against full time teams.
There are plenty of Stirling Albion information on the internet with reports, photos, message boards and info all updated daily by the relevant websites.
So get down to Forthbank, buy a pie and bovril, grab your red and white scarf and prepare yourself for the rollercoaster ride which is supporting Stirling Albion.
For match photos visit www.stirlingalbionfc.co.uk
For match reports visit RedWeb
For club information visit www.stirlingalbion.com
For the fans message board click here
Monday, 2 July 2007
Administrator Required
Stirling Electrical Services Ltd. are looking to employ a full time administrator.
This position within the company is crucial a) as the first point of contact with our customers and b) in scheduling and maintaining the back office duties of our steadily growing business.
Details of the vacancy are posted below and interested parties can contact us on info@stirlingelectrical.co.uk for more information.
...........
ADMINISTRATOR
Location - FALLIN, Stirlingshire
Hours - MONDAY to FRIDAY 0900-1700
Wage - £15,000 per annum (to start)
Duration PERMANENT ONLY
Description
Maintaining and updating company procedures. Scheduling electrical jobs and tradesmen time allocation. Dealing with customers in a polite manner. Administration of job details and management of diaries. Invoicing and credit control duties. Reports management and forecasting. Dealing with wholesalers, ordering stock & materials and pricing of jobs to customers.
Essential requirements are of a similar working experience in a service industry company. Previous production/Job scheduling. Dealing with Customers and building client relationships. A highly competent level of IT literacy (Word & Excel in particular) and an excellent telephone manner.
Sage or financial control experience is desirable although not essential as training will be given. An ECDL and previous stock management/control experience. The successful candidate will be using general office equipment.
Training will be provided on our new inhouse job scheduling software.
How to apply: You can apply for this job by sending a CV to info@stirlingelectrical.co.uk or by post to Stirling Electrical Services Ltd, 12 Queen Street, Fallin, Stirlingshire, FK7 7JG
For more information please call Roberta on 01786 813916.
This position within the company is crucial a) as the first point of contact with our customers and b) in scheduling and maintaining the back office duties of our steadily growing business.
Details of the vacancy are posted below and interested parties can contact us on info@stirlingelectrical.co.uk for more information.
...........
ADMINISTRATOR
Location - FALLIN, Stirlingshire
Hours - MONDAY to FRIDAY 0900-1700
Wage - £15,000 per annum (to start)
Duration PERMANENT ONLY
Description
Maintaining and updating company procedures. Scheduling electrical jobs and tradesmen time allocation. Dealing with customers in a polite manner. Administration of job details and management of diaries. Invoicing and credit control duties. Reports management and forecasting. Dealing with wholesalers, ordering stock & materials and pricing of jobs to customers.
Essential requirements are of a similar working experience in a service industry company. Previous production/Job scheduling. Dealing with Customers and building client relationships. A highly competent level of IT literacy (Word & Excel in particular) and an excellent telephone manner.
Sage or financial control experience is desirable although not essential as training will be given. An ECDL and previous stock management/control experience. The successful candidate will be using general office equipment.
Training will be provided on our new inhouse job scheduling software.
How to apply: You can apply for this job by sending a CV to info@stirlingelectrical.co.uk or by post to Stirling Electrical Services Ltd, 12 Queen Street, Fallin, Stirlingshire, FK7 7JG
For more information please call Roberta on 01786 813916.
Sunday, 1 July 2007
Osta Bar and Restaurant - Stirling
Tired of visiting all the same old restaurants in Stirling, then why not try Osta.
Osta who's slogan is Eat, Drink, Sleep is based in the old Bank of Scotland building in Upper Craigs in Stirling and although it has been open for about a year, I am still aware of a lot of people who have not took the short walk outwith the main drag of restaurants in Stirling to sample the excellent food.
It also has the added bonus of being a few minutes from my house, but I just love the relaxed atmosphere, eating good food and listening to the resident piano player, especially on a Saturday night.
Jennie and I have now visited Osta three times and just love the range of foods, drinks and enjoy sitting in the relaxed bar area after your meal. It is priced slightly dearer than other restaurants in the area but is an ideal place to visit for a special occasion or if your looking for a regular restaurant to visit.
Osta, has tried to remove itself away from the mainstream restaurants trying to create its own unique atmosphere, which I believe it has succeeded in doing so.
Visit the Osta website here
Osta who's slogan is Eat, Drink, Sleep is based in the old Bank of Scotland building in Upper Craigs in Stirling and although it has been open for about a year, I am still aware of a lot of people who have not took the short walk outwith the main drag of restaurants in Stirling to sample the excellent food.
It also has the added bonus of being a few minutes from my house, but I just love the relaxed atmosphere, eating good food and listening to the resident piano player, especially on a Saturday night.
Jennie and I have now visited Osta three times and just love the range of foods, drinks and enjoy sitting in the relaxed bar area after your meal. It is priced slightly dearer than other restaurants in the area but is an ideal place to visit for a special occasion or if your looking for a regular restaurant to visit.
Osta, has tried to remove itself away from the mainstream restaurants trying to create its own unique atmosphere, which I believe it has succeeded in doing so.
Visit the Osta website here
Graham Joins The Team
Our team of electricians was joined last week by Graham Mitchell.
Graham who lives locally joins the business as we continue to steadily adjust to our growing work schedule and client base.
I have no doubt Graham will quickly find his feet within Stirling Electrical Services, and I'm sure our customers that meet Graham will find him an excellent addition to our team.
Graham who lives locally joins the business as we continue to steadily adjust to our growing work schedule and client base.
I have no doubt Graham will quickly find his feet within Stirling Electrical Services, and I'm sure our customers that meet Graham will find him an excellent addition to our team.
Its not only me...
...that apparently believes Prestwick Airport in South West Scotland is in need of a massive upgrading, something I mentioned in this post recently after flying from Prestwick with Ryanair to Girona, Spain.
It appears the Sunday Herald newspapers business diary columnists also agree - stating "the toilets are third-rate, there is standing room only in the departure lounges, the shopping experience is basic to non-existent" - view the Sunday Herald business diary here
It appears the Sunday Herald newspapers business diary columnists also agree - stating "the toilets are third-rate, there is standing room only in the departure lounges, the shopping experience is basic to non-existent" - view the Sunday Herald business diary here
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