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Thursday, 19 April 2007

The Power of Blogs - Sage Part 2

The power of blogging fairly hit home today when we received a telephone call from accounting software giant Sage. Readers may have read a previous post on this blog from April 10th, when we were experiencing problems generating our end of year employee P60 and P14 forms.

We eventually had to pay for support cover from Sage for them to look into our problem which turned out to be because we were running Payroll for 2005 and not the 2006 version, hence causing some technicality problems when generating new employee returns for the year end 2006 - something which we did not anticipate happening, since we only bought the package in March 2006, one month before the new tax year began.

Anyway, we payed for Support Cover and within an hour, we had downloaded the updates from Sage and the problem was fixed.

Today however, we received a phone call from Sage regarding our previous post on this blog.

Now half expecting a rollicking from Sage, because we had blogged about them, I put on my tin hat and body armour and spoke to a gentleman called Mike Green.

But my expectation of a telling off could not halve been further from the truth.

Seemingly Sage trawl the web, looking to see what people are saying about their company. They had come across my blog post and after reading about the problems that we were encountering, called us up to offer advice. Before they knew that we had already upgraded, they kindly told us that the problem that we seemed to be having, was likely to be linked to an out of date Sage package and they recommended we upgrade.

Now, I'm sure like all company's Sage have various policy's and ways of working (eg support prices and call waiting times) that can irritate people at times, but in this instance I would say that in calling us today deserves 100% praise for this type of customer service.

Sage were more than happy that I was discussing my issues with their software online, which in turn allowed them to find out the problems people were having, allowing them to seek to address these problems, either by calling us like today or by using the feedback to enhance future software releases.

So there you have it, a small company in Stirling, starting a blog only a few weeks ago and already we have had the mighty Sage knocking on our door.

Before I sign off - once again well done Sage and Mike Green for your foresight in calling today.

1 comment:

paul.bogacki@googlemail.com said...

Nice blog Scott, found your website via the bacon eggs and entrepreneurs site which I just joined as a member. So true about the easter weekend traffic. I made sure that I avoided it all by going to Germany! We are another Stirling business that likes to blog too, although its nearly a month since the last post - better do something about that. Have a look at www.objectiveassociates.co.uk (click on the what's new section on the left to see the blog) if you get the chance - feedback more than welcome. thanks, paul

Contact Details for Stirling Electrical Services Ltd.

Stirling Electrical Services Ltd
12 Queen Street
Stirlingshire, FK7 7JG

Tel: 01786 813916, Fax:01786 811447
Web: www.stirlingelectrical.co.uk
Email: info@stirlingelectrical.co.uk